My Account
- How do I setup an account?
- How long do I have to wait between ordering and delivery of my product?
- Can I check my Invoices & Statements Online?
- How do I order Missing Pages and/or Reports?
- Changing your Company, Organisation or Firm name?
- How do I change my address?
- Returning products?
- How do I cancel my subscriptions?
1) How do I setup an account?
A CCH account number is created for you when you place an order with us. Account numbers cannot be set up in advance of an order. Account numbers are generated regardless of the payment method you use when placing an order.
2) How long do I have to wait between ordering and delivery of my product?
Most products are available for use within 5 to 7 working days, depending on the destination of the product.
The above delivery days are only applicable to customers in Australia. For customers outside Australia, delivery will take 7 - 10 working days.
3) Can I check my Invoices & Statements Online?
Yes, you will need to complete a Secure Docs registration to gain access to online CCH Invoices & Statements. NB: The Secure Docs registration is separate to any prior or existing registration you may have completed to access your CCH online products.
To register a Secure Docs Username & password you’ll need your CCH Customer number to register, this number can be found on your CCH Invoice or call CCH Customer Contact Centre 1300 300 224.
Click here for an easy instruction guide on how to register.
4) How do I order Missing Pages and/or Reports?
To order Missing Pages and/or Reports please contact our Customer Contact Centre either by phone on 1300 300 224 or email at support@cch.com.au
To assist us with processing your order promptly, please quote you customer number when contacting our Customer Contact Centre.
5) Changing your Company, Organisation or Firm name?
To request a change to your company, organisation, or firm name, a signature is required from you or the person accepting liability for the change. Please include the following information on company letterhead, affix your signature, and fax it to 1300 306 224.
Information as it appears in CCH records:
- Customer/Account Number(s)
- Company/Organisation/Firm Name
- Type of Industry
- Company Size
- Street including suite, floor or room
- City, State, Zip Code
- Contact
- Phone
- Fax
- E-Mail
Indicate the new name; if your address has changed include that information as well.
Please close the letter with the following information:
- Name of person authorising change
- Phone number of person authorising change
- Signature of person authorising change
6) How do I change my address?
To ensure all correspondance and deliveries are sent to the correct person within your organisation, we recommend that you regularly review the contact names associated with your CCH account(s). We request that you send us an email, fax or letter advising the change.
Please include the following information along with the name and phone number of the person authorising the change:
Current Information
- Customer Number
- Company Name
- Address
- City, State, Zip Code
- Contact
- Phone
- Fax
- E-Mail
New Information
- Contact
- Phone
- Fax
- E-Mail
- Type of Industry
- Company Size
Please allow at least two weeks for the contact name change to be reflected.
7) Returning Products
CCH Products can be returned providing it is:
- In Good Condition
- Within 30 days of Invoice date
A returns authorisation form (this is enclosed with the product) will need to be completed by the customer. Customers will need to contact our Customer Contact Centre to obtain an authorisation number when completing the form.
The authorisation form must accompany the returned product for a credit note to be issued
CCH will ONLY pay for postage if CCH has made an error.
8) How do I cancel my subscriptions?
To cancel your subscription/s you will need to contact our Customer Care team on 1300 300 224 or email support@cch.com.au
Please forward your remittance advice to support@cch.com.au after making a payment.